Server Management

• 24x7x365 (5 minute interval) Server Monitoring with Reboot
  If your server is down, we will follow your instructions to reboot it or notify your datacenter to request a reboot.
  We can also notify you of outages by email, sms text message, and by phone.
  Our response time on reboots is guaranteed within approx. 15 minutes!
• Monitoring Stats
  See your monitoring logs online in realtime and receive weekly uptime reports by email
• Within 6 Hour Response Time Guarantee for Support Tickets
  Statistically, most tickets are responded to in less than 1 hour.
• Within 24 Hour Resolution Time Guarantee for Support Tickets
  Statistically, most tickets are completely resolved in less than 3 hours.
• Unlimited Admin Work Time
  We do not limit the amount of work we do for you, and we do not have any additional fees.
  We will never ask you to pay more for anything you request.
• PCI Compliance
  We will make sure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely and to pass a PCI scan.
• Server Software Support and Upgrades
  We support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.
• Initial Server Setup
  If you have a new server, we’ll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.
• Server Backup Configuration & Restoration
  We can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.
• Hardware Failure Recovery
  If you have a hard drive or hardware failure, we will rebuild your server from scratch and restore your server from backups.
• Disaster Recovery & Hack Recovery
  If your server is crashed or hacked, we will determine the cause and rebuild your entire system from backups.
• Server Migration
  If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
  You must have root access and cPanel running on both the old server as well as the new server.
• 3rd Party Server Software Installation
  SSL Certificates & AutoSSL and Letsencrypt, Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder,
  ClamAV, Mailscanner, ZendOptimizer, Ioncube, PHP Caching software, Ruby on Rails, ImageMagick,
  All PHP modules such as GD, Curl, Freetype, Mbstring, etc, and All Perl modules,
  CloudLinux/CageFS/PHPselector, MultiPHP, CloudFlare Proxy/CDN, etc.
• Yum & Kernel updates
  We will update all system packages, including all yum updates and Kernel updates.
• Spam protection
  We will configure antispam measures to help prevent inbound and outbound spam.
• Hack & Malware/Virus/Phishing protection
  We will harden the server to help prevent hacking. We can also trace and remove any suspicious activity found
  and respond and resolve any abuse complaints you receive.
• Server Optimization
  We will optimize your server to run as best as possible so you can get the most out of your server.
• System Security & Hardening
  Recommended to be done on a monthly basis

  Malware/Virus scan – we can scan your server for malicious files and viruses and quarantine or remove them for you CHKRootKit – a simple program that detects hacker software and notifies you if any has been detected via email RootKit Hunter – scanning tool to ensure your system does not have any backdoors or exploits Securing and Upgrading of SSH Server – increases security during ssh connections CSF or APF Firewall – most commonly used policy based iptables firewall LFD login failure detection – protects against brute force login attacks Anti-DoS configuration – helps mitigate denial of service type attacks Brute Force Detection – notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall AntiSpam detection and prevention – software to help prevent incoming and outgoing spam from the server. Log Analysis Software Installation – Emails are dispatched daily, the amount of detail in the emails can be changed on request System Integrity Monitor – 24×7 Internal Monitor that checks all services and restarts them if they are down SPRI – changes the priority of different processes in accordance to level of importance, hence increasing server performance Secure and Optimize Apache (HTTP) – tweaks apache to perform better, and prevent unnecessary information from being easily seen MySQL optimization – increases performance of MySQL host.conf hardening – prevent dns lookup poisoning & spoofing protection nsswitch.conf modification – secure and optimize DNS lookups sysctl.conf hardening – helps prevent TCP/IP stack from syn-flood attacks and other network abuses FTP Hardening – upgrade and secure your ftp software Removal of unused software – prevents exploits and wasted resources Removal of old logs – regain wasted space by deleting old archived logs Shell Fork Bomb/Memory Hog Protection – prevents a user logged into a shell from consuming all the resources on the server Root Logger – logs and emails you everytime someone accesses root with the timestamp and their ip address MyTOP – tool for monitoring MySQL threads and processes MultiTail – view multiple log files simultaneously TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) – helps prevents execution of malicious scripts Password Scanner – scans for easy to guess and common passwords Filemanager – allows you to edit system files through WHM in case SSH is inaccessible Firewall Admin – allows you to edit firewall allow & deny list and config through WHM Malware & Virus scanning – ClamAV Clamscan, LMD Maldet, etc., software to scan the server for malware and viruses Mod_Security – protects against common url based hack injections (installed upon specific request only) Mod_Evasive – defends http based attacks (installed upon specific request only) PHP Tightening – tweaks php to run in a safer and restricted environment (installed upon specific request only)